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Alternative Dispute Resolution (ADR)

Trusted Alternative Dispute Resolution

Fast, fair, and independently overseen — our expert-led ADR process aims to resolve disputes within 45 calendar days, with a statutory maximum of 45 calendar days¹.

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What is ADR?

Your legal safety net

Disagreements can happen - but iknowa's Alternative Dispute Resolution gives both trade contractors and property managers a way to resolve disputes quickly, transparently, and without the lengthy legal processes. It's your safety net- letting you work with confidence, knowing your projects and reputation are protected.

  • image Independent, impartial review ensuring fair resolutions
  • image Fast, structured resolution process that keeps projects moving
  • image Protects projects, relationships, and reputation
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Fair and balanced

Independent experts review all evidence to ensure both parties receive a balanced, impartial decision.

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Fast resolution

Both trades and property users are protected throughout the process with clear guidelines and support.

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Protected process

Decisions are based on real evidence and expert assessment, not emotions or assumptions.

Download ADR Policy Download Arbitration Rules
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Why it matters

Your legal safety net

When things don’t go as planned, ADR ensures fairness for everyone. Whether it’s work quality or payment disputes, iknowa's resolution process helps both sides reach an outcome based on real evidence — without costly legal battles or stress.

  • image Fair outcomes based on evidence
  • image Avoid legal costs and delays
  • image Protect relationships and reputations
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Evidence-based decisions

Outcomes are guided by clear facts, documentation, and validated records.

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Cost-effective

Avoid the high fees and long delays associated with traditional legal disputes.

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Peace of mind

Independent experts provide fair, impartial oversight so everyone feels protected.

Raise a dispute
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Accessibility and Reasonable Adjustments

iknowa ADR offers a process that is accessible, fair and usable for all Consumers and parties engaging with the Scheme.

Where a Consumer or participant has a disability, health condition, vulnerability, language need, communication difficulty, or other circumstance affecting their ability to access or participate in the ADR process, iknowa ADR will consider and implement reasonable adjustments where appropriate.

Examples include but are not limited to accepting submissions by post, guiding and allowing reasonable extensions of time when appropriate, offering assistance with language and interpretation services and any practicable accessible different formats.

Requests for reasonable adjustments or accessibility support may be made by contacting us at support@iknowa.com or through the contact options available on the iknowa website.

We will consider all such requests fairly and proportionately.

iknowa ADR process

Fast, fair, and independently overseen — our expert-led ADR process aims to resolve disputes with an average and statutory maximum of 45 calendar days¹.

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hinge-iconUp to 10 calendar days

Stage 1

Evidence submission and dispute notification

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    The Initiating Party is invited to submit supporting evidence together with the dispute notice. This is ordinarily done within the first five (5) calendar days, but additional time may be allowed where appropriate.

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    Once the initial submission has been completed, the Responding Party will be notified and will normally be given up to ten (10) calendar days to provide a response.

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    During this stage, the Responding Party may be given the opportunity to propose a settlement. Any such proposal is voluntary, and the Initiating Party is free to accept or decline it. Participation in settlement discussions does not affect either party’s ability to continue with the ADR process.

Download ADR Scheme Rules Download Consumer Code Rules
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Need help resolving a disputes?

Consumers can submit a complaint about an iknowa member using the following methods:

Online:

https://iknowa.com/trade/adr/submit

Email:

support@iknowa.com

Post:

Post: iknowa ADR
Suite 1, Concept House, 23 Billet Lane, Hornchurch, England, RM11 1XP

This ADR service is free for consumers to use,
with no minimum or maximum claim value.

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Deposit Protection

Give your clients peace of mind with Deposit Protection — their upfront payments are covered if the work can’t be completed. More trust. More jobs.

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Insurance Backed Guarantees (IBG)

Comprehensive protection that covers every aspect of the renewable installation from design to performance.

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ADR Transparency

In line with UK ADR Regulations and CTSI requirements, iknowa publishes annual ADR activity reports setting out anonymised case volumes, outcomes, compliance and service performance.

Reports:

Reports will be updated annually and remain publicly available on this page.

FAQs

Questions, meet answers

What is the iknowa ADR Scheme?

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How much does it cost to use the ADR service?

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How long does the ADR process take?

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Can I withdraw from the ADR process?

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In what language and format is the ADR conducted?

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What languages can the ADR process be conducted in?

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No minimum or maximum claim value

¹ The Alternative Dispute Resolution (“ADR”) process shall be completed within 45 calendar days, consistent with service levels applicable to MCS-associated projects and works executed within the United Kingdom and Ireland. For projects of international recognition, the Service Level Agreement (“SLA”) shall be 89 calendar days.

“Getting verified was quick, the support was personal, and all my cover’s in one place.”

“ It’s fair, easy, and built for trades like me.”

Daniel, Electrician
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